Providing quality Help Desk solutions is a focal point of TSR's business. By supplying prompt, responsive answers to your end-users' IT challenges, TSR gets your employees back to work quickly. How we interrelate with your organization depends on your unique requirements. We can:
Use Our Resources or Yours - We're flexible in how we design your Help Desk solution. You can use our U.S. based professionals at your location or at our site, with your existing Help desk tools or with in-house TSR tools. Regardless of the resources used, TSR delivers knowledgeable, reliable, and professional Help Desk support.
Supplement Your Help Desk Support Personnel - TSR also can supply contracted resources to strengthen your own organizational support offerings if you already has a Help Desk but requires additional skill sets or personnel.
Provide Both Tier I and Tier II Help Desk Support - TSR offers multi-tiered technical support in order to better serve our customers. Our tiered support system provides the best possible service in the most efficient manner possible.