"Enterprises that are not auditing their telecommunications invoices are forfeiting an extra 10% or more of their network services spending to the network service providers (NSPs). Historical audits recover overpayment, identify stranded assets and increase budget efficiency."
-Al Cullen, Gartner
Our first and second tier services provide support for logging, tracking, resolution and reporting of Help Desk incidents and service requests. Our Help Desk activities focus on restoring normal service operations as quickly as possible and minimizing the adverse impact on business operations, ensuring that the best possible levels of service quality and availability are maintained.
Abandon outdated, labor-intensive manual processes, opting for automated services management solutions.
Talk May be Cheap; Telecom Expenses Are Not!
Telecom Expense Management, or TEM, is a proactive, technology-based approach focused on managing mobile, voice, and data telecommunication. TSR's patented TEM solution centralizes, streamlines, and automates the entire telecom lifecycle including: sourcing; inventory management; procurement; bill processing and verification; dispute resolution; mobile device optimization and management; bill payment; and business intelligence and reporting. At the heart of our TEM solution is our fully integrated TEM software product, CirciuitPro. This platform has been specifically designed to help organizations enhance their operational efficiencies, improve spend visibility, and reduce the cost of managing their telecommunications environment.
We can be your complete IT service management solution, supporting and monitoring your network, actively managing your technology, providing professional services, and dispensing end-user support.
Telecom expense management is the second largest controllable cost for most enterprises.
TSR can help you make the most of virtual office opportunities by linking your remote employees directly into your enterprise network and managing those connections.