Flexibility is essential for maintaining a competitive edge in today's business world, and nowhere is this more true than within the field of information technology (IT). One way government and corporate executives are ensuring management flexibility within their IT divisions is through a practice called "strategic staffing." This approach looks at staffing needs based on an organization's immediate and long-term objectives, enabling managers to determine what combination of permanent and contract employees will best meet their needs.

TSR offers IT strategic staffing services that allow our clients to leverage their business efficiencies with good economic sense. Our base of experienced, skilled personnel allows us to tailor our services to provide client-specific technology support—whether the request is for one specific team member or for complete project responsibility. The outcome is a reduction in costs associated with hiring, training, and administering permanent personnel; and an optimal personnel level that maximizes cost savings and increases efficiency, job security, and morale for your permanent staff.

TSR Areas of IT Expertise

• Network Management
• Email Management & Support
• Help Desk Support (Tier 1 and Tier II)
• Desktop Support
• Lotus Notes Applications Administration & Development
• PC Staging / Rollout
• DMS (Defense Messaging System)

Network Management
TSR manages all LAN/WAN/Wireless network functions by controlling, planning, allocating, deploying, and coordinating the resources of each network. Our network support services also include the installation, configuration, and optimization of all network devices and software.  We also offer end-to-end performance monitoring and analysis for telecommunications networks.

Email Management & Support
 TSR will install, setup, administer, maintain and manage your corporate email network/systems.  We monitor all associated equipments and software; proactively troubleshoot system problems; perform system maintenance; and coordinate mail address directory services in a multiple mail database environment.

Help Desk Support (Tier 1 and Tier II)
TSR offers 24/7 management and end user assistance for IT- and telecommunications-related inquires, both on and off site.

Desktop Support
TSR supplies our customers with highly qualified, personable technicians to support end-user PC's and laptops.  Our technicians provide the entire gamut of technical services, from answering simple OS questions to more detailed hardware and communications problems.  We install, configure, and troubleshoot  applications, as well as PDAs and peripherals.  Our goal is to is to minimize downtime, and, in turn, maximize user productivity.

Lotus Notes Applications Administration & Development
We provide administrative support to Notes infrastructure, participating in Notes ad hoc research, providing product and/or hardware evaluations, and aiding in application monitoring and performance. We also develop and deploy new Notes applications to local native Notes and Notes Web servers.

PC Staging / Rollout
TSR supplies the technical and professional resources needed to uniquely configure and setup PC software and hardware for future rollouts.

DMS (Defense Messaging System)
We supply the technical and professional resources required to administer DMS-specific features to the commercial Outlook product to comply with specifications set forth by the U.S. Department of Defense.